Frequently Asked Questions (FAQ)
Q: What is your refund policy?
A: Customers may cancel their registration and receive a complete refund if the request is made on or before the league's posted "Regular" registration deadline only.
To request a refund prior to the "Regular" registration deadline, please contact us.
After the "Regular" registration deadline, no refunds will be considered for any reason other than a mistake. We make a lot key decisions at the time of the "Regular" registration deadlines, including whether to close late registration, how many free agents can be placed on teams, and our t-shirt orders. As a result, our policy reflects our need to ensure that players are committed to playing, or finding a replacement for them if they cannot play.
Customers seeking a refund may opt to replace themselves on the roster. In that event, please contact us with the name of the replacement player. Payment for that roster spot should be handled between those individuals.
In the event that a league is canceled due to insufficient sign-ups or for any other reason, customers will receive a complete refund of their registration fee. If payment was made online via PayPal, the refund will be issued via PayPal. If made by cash or check, a refund check will be mailed to the customer. If made by an electronic voucher, the voucher will be released and can be used in the future. Alternatively, the customer may opt for credit toward a different current or future league.
Q: Can I still sign up after the registration deadline?
A: There are 3 possible ways to sign up after the registration deadline:
- Join an Existing Team: A team captain can add you to his or her team at any time through the 4th week of play, regardless of the registration deadline. Please contact your team captain. He or she can log in to the website and use the "Invite Players" feature on the team profile. You will then receive an email invitation that will allow you to register with that team. Note that the $10 late registration fee will be added to the pro-rated value of the remaining games of the season.
- Start a New Team: If you are the team captain and want to register an entire team (with a complete roster), it is possible that we could still get you in. Please contact us.
- Free Agent: If you don't have a team, registration for free agents is available only as indicated on the league information page.
A: Our policy can be summed up as "We play, unless we're sure we can't". Due to the unpredictable weather for which New England is famous, this can sometimes mean that cancellations aren't declared until shortly before game time.
When a game is canceled due to weather or any other reason, we will notify players via the following channels:
- Text Message (you must opt into text messages when you register, or from your user profile)
- This website (see your league's schedule page)
IMPORTANT: When it doubt, always assume games are to be played. We generally do NOT send affirmative "yes, games are on" notifications. If games are cancelled, we'll notify using the above channels. Also, we use high-resolution radar to monitor weather, and do not rely on general forecasts or the opinion of the local TV weatherman. If games are cancelled, you'll know as soon as we do. Otherwise, always assume games are on.
Game cancellation will depend on the severity of the weather and will be decided on a case-by-case basis. Please be aware that seasons with excessive cancellations may be shortened to ensure a timely completion.
A: We will make every effort to make up two rained-out or otherwise cancelled games. This may be done either by holding double-headers or by extending the season for an additional week. However, in the interest in ensuring a timely conclusion to each season, we may have to shorten a season if there are more than 2 weather-related cancellations. In this case, we will issue a 10% account credit (based on the league's regular price) for each game that cannot be made up. Account credits can be applied toward a future season.
Q: How are league standings determined?
A: Initial standings are determined by the number of league points (PTS). In the event of a tie, the following tie-breaking rules are used. If there is still a tie after a given tie-breaking rule is applied, the next one in the list is used.
- Head-to-head. If the teams met during the regular season, the team with the better record versus the other wins. If the teams did not meet, head-to-head shall be considered a tie.
- Effective for leagues starting after June 4, 2012: Win-Tie-Loss Percentage (WTL%). With ties counting as half a win, the percentage of games that were won.
- Strength of Victory (SOV). The average of the records of a team's defeated opponents for each instance in which they competed. Teams which defeat teams with good records have a higher SOV than teams which defeat with poor records.
- Strength of Schedule (SOS). Two times the average of a team's played opponents + the average of the a team's opponent's opponents, divided by 3. Assesses the relative difficulty of a team's schedule.
- Coin toss.